Since CommunitySouth Bank & Trust was founded, our number one corporate goal has been excellence in customer service. We strive to be the best – period. This Service Promise was created to help us provide you with service that always exceeds your expectations. These standards are a fundamental part of who we are, and we vow to keep these promises to you.
| 1. |
We promise to exceed your expectations. |
| 2. |
We promise to treat you like family; you’ll never be just a number to us. |
| 3. |
We promise to warmly greet you by your second step in our lobby. |
| 4. |
We promise to call you by name and thank you for your business. |
| 5. |
We promise to value your loyalty. |
| 6. |
We promise to respond to any problem you may have by the next business day, and we’ll do all we can to solve the problem quickly. |
| 7. |
We promise a live, local team member will answer your phone calls by the third ring, and your messages will be returned the same business day. |
| 8. |
We promise you more free and less fee, with no ATM fees anywhere in the U.S. |
| 9. |
We promise flexibility with fast, local decision making. |
| 10. |
We promise convenience with extended branch hours, including Saturdays. |
| 11. |
We promise to treat you to our Free Refreshment Centers featuring
freshly baked cookies. |
| 12. |
We promise privacy and security; your personal and financial information will be held in the strictest confidence and protected with secure technology. |
Would you like to share an experience you've had with us? We hope it was an experience that lived up to our Service Promise. Either way, we want to know about it! Email us at marketing@csbat.com.
